Return/Refund Policies

**WorldWave Weddings**
**Last updated:** August 17, 2026

We want you to love every detail of your WorldWave Weddings order. This policy outlines what can be returned, what's final sale, and how to reach us if something isn't right.

**1. Custom & Personalized Items — Final Sale**

All custom and personalized items are final sale and not eligible for returns, exchanges, or refunds. This includes:

- Custom acrylic signage (table numbers, signature drink signs, menu signs, and any custom signage)
- Embroidered or personalized bridal apparel
- Custom wedding planning packages and add-on services
- Any item that has been modified, engraved, or produced to your specifications

Because these items are made to order based on your custom details, we cannot resell them once produced.

**2. Non-Custom Apparel**

Non-custom apparel items may be returned within 14 days of delivery, provided they are:

- Unworn
- Unwashed
- In original packaging with tags attached

To initiate a return, contact us at worldwaveweddings@gmail.com with your order number. Return shipping is the responsibility of the customer unless the item was received in error or damaged.

**3. Rentals**

Rental items are not eligible for refunds once the rental period has begun. If you need to cancel a rental booking:

- Cancellations made within 7-14 days of the event date are eligible for a 50% refund of the rental deposit
- Cancellations made less than 7 days before the event date are not eligible for a refund

Rental items must be returned in the condition they were received. Damaged, lost, or excessively dirty items will be subject to replacement/damage fees.

**4. Wedding Planning Services**

- Deposits for wedding planning packages are non-refundable
- Cancellation terms for planning services are outlined in your individual signed service agreement
- Service agreements supersede this policy where specific terms have been agreed upon

**5. Damaged or Incorrect Items**

If your order arrives damaged or you receive an incorrect item due to our error:

- Contact us within 7 days of receiving your order at worldwaveweddings@gmail.com
- Include your order number and a photo of the issue
- We will arrange a replacement or full refund at no cost to you

**6. Order Cancellations**

- Orders cannot be cancelled once processed and production has begun

**7. Refund Processing**

Approved refunds will be issued to the original payment method within 5-10 business days. Shipping fees are non-refundable unless the return is due to our error.

**8. Contact Us**If you have any questions about returns or refunds, please contact:

WorldWave Weddings
Email: worldwaveweddings@gmail.com
Phone: 780-305-9458
Website: https://www.worldwavebyash.ca/
Instagram: @worldwaveweddings