Privacy Policy

**WorldWave Weddings**
**Last updated:** August 17, 2026

WorldWave Weddings ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

By using our website, booking our services, or purchasing our products, you agree to the practices described in this policy.

**1. Information We Collect**

Information you provide directly:
- Full name
- Email address
- Phone number
- Mailing/shipping address
- Event details (wedding date, venue, guest count, design preferences)
- Payment information (processed securely through our payment provider — we do not store full card details)
- Custom order details (personalization requests, custom wording, design selections)
- Any messages or communications you send us

Information collected automatically:
- IP address
- Browser type and device information
- Pages visited and time spent on our site
- Referring website or search terms
- Location (general, not precise)

**2. How We Use Your Information**

We use the information we collect to:
- Process and fulfill orders, rentals, and custom signage requests
- Communicate with you about your event, order, or inquiry
- Provide wedding planning and coordination services
- Send order confirmations, updates, and important service-related notices
- Respond to customer service requests
- Send marketing emails or newsletters (only if you opt in — you can unsubscribe at any time)
- Improve our website, products, and services
- Protect against fraud and unauthorized transactions

**3. Information Sharing**

We do not sell, rent, or trade your personal information to third parties. We only share information when necessary to provide our services:

- Payment processors (e.g., Shopify, Stripe) — to securely process your payments
- Shipping carriers (e.g., Canada Post, Purolator) — to deliver your orders
- Platform providers (e.g., Shopify, Omnisend) — to operate our website and email communications
- Legal compliance — if required by law, court order, or to protect our rights and safety

Any third-party providers we work with are required to handle your data securely and in accordance with applicable privacy laws.

**4. Cookies**

Our website uses cookies to improve your browsing experience, remember your preferences, and analyze site traffic. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Types of cookies we may use:
- Essential cookies — required for the website to function properly
- Analytics cookies — help us understand how visitors use our site
- Marketing cookies — used to show relevant content and ads (where applicable)

**5. Data Retention**

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order and transaction records are typically kept for 7 years for tax and accounting purposes.

**6. Data Security**

We take reasonable measures to protect your personal information, including:
- Secure payment processing (we never see or store your full card details)
- Password-protected accounts and admin access
- Limited internal access to customer data
- Secure, encrypted connections (SSL) on our website

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

**7. Your Rights**

You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of your personal information (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Withdraw consent for data processing where applicable

To exercise any of these rights, contact us at the email or phone number listed below.

**8. Children's Privacy**

Our website and services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it promptly.

**9. Third-Party Links**

Our website may contain links to third-party websites (social media, payment providers, etc.). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal information.

**10. Changes to This Policy**

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

**11. Contact Us**

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

WorldWave Weddings
Email: worldwaveweddings@gmail.com
Phone: 780-305-9458
Website: https://www.worldwavebyash.ca/
Instagram: @worldwaveweddings